Shipping policy

At Purpose Essence, we’re committed to creating a seamless and meaningful shopping experience from the moment you place your order to the moment your jewelry arrives. Please review our shipping policy below for details on processing times, delivery estimates, and more.

Shipping is available to the mainland United States and Puerto Rico. At this time, we do not ship to other U.S. territories or international locations.

1. Order Processing Time

Every order is prepared with care and intention. Please allow 2–5 business days for processing (packing), excluding weekends and holidays.

After processing, estimated delivery time is 2–5 business days, depending on your location and carrier performance. You will receive an email confirmation once your order has been shipped.

2. Shipping Rates & Delivery Estimates

We offer the following shipping options:

  • Standard USPS Ground Advantage Shipping

    • Free for all orders

    • Delivery typically takes 2–5 business days after processing. Orders sent to Puerto Rico may take 1-2 weeks depending on regional sorting and rural destinations. 

3. Order Tracking

Once your order has shipped, you will receive an email containing your tracking number. You can follow your package’s journey directly through the carrier’s website.

4. Shipping Delays

Delivery times are estimates and may vary. Factors such as carrier delays, weather conditions, or high‑volume seasons may impact delivery.

If your order experiences a significant delay, please reach out to us — we’re here to help resolve the issue.

5. Damaged or Lost Packages

If your package arrives damaged, please contact us within 48 hours of delivery at purposeessence.support@gmail.com. Please include:

  • Photos of the damaged item

  • Photos of the packaging

  • Your order number

We will work quickly to provide a replacement.

For packages marked as delivered but not received, please contact the carrier directly. If the issue remains unresolved, reach out to us and we will assist in locating the package.

6. Customs, Duties & Taxes

Purpose Essence is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please reach out to us at:  purposeessence.support@gmail.com