Refund policy
For Our Purpose Essence Family
We want you to feel completely confident and connected to every piece you choose. If something isn’t quite right, we’re here to make it easy.
Acceptable Returns
- If an item does not fit properly, customers must provide photo evidence showing how the item does not fit within 7 days of receiving the order. Once approved, the item must be returned in its original condition. This policy does not apply to earrings, which are final sale for hygiene reasons.
- If you receive an incorrect order or item, you must notify us within 7 days of delivery. To process your claim, the item must be returned in its original condition. Claims submitted after 7 days cannot be approved.
- If your item arrives damaged or broken, please contact us within 48 hours of delivery. To process your return or replacement, we require a clear photo of the damaged item and its packaging. This helps us verify the issue and ensure a quick resolution.
Non-Returnable Items
To maintain the highest hygiene and quality standards, the following items cannot be returned:
- Earrings
- Custom or personalized pieces
- Final‑sale items
Return Process
- Contact us at purposeessence.support@gmail.com with your order number and reason for return.
- Our team will review your request and provide a return authorization.
- Once approved, ship the item back using the instructions provided.
- After inspection, your refund or exchange will be processed.
Refunds
- Refunds are issued to the original payment method.
- Shipping fees are non‑refundable.
- Please allow 5–7 business days for the refund to appear on your account after processing.
Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
- If your item arrived damaged, please email us within 48 hours with photos so we can make it right.