For Our Purpose Essence Family
We want you to feel completely confident and connected to every piece you choose. If something isn’t quite right, we’re here to make it easy.
Acceptable Returns
- Returns & exchanges are accepted within 7 days of receiving your order.
- Items must be unused, unworn, and in their original packaging.
- If your item arrives damaged or broken, please contact us within 48 hours of delivery. To process your return or replacement, we require a clear photo of the damaged item and its packaging. This helps us verify the issue and ensure a quick resolution.
Non-Returnable Items
To maintain the highest hygiene and quality standards, the following items cannot be returned:
- Earrings
- Custom or personalized pieces
- Final‑sale items
Return Process
- Contact us at pebusiness.5@gmail.com with your order number and reason for return.
- Our team will review your request and provide a return authorization.
- Once approved, ship the item back using the instructions provided.
- After inspection, your refund or exchange will be processed.
Refunds
- Refunds are issued to the original payment method.
- Shipping fees are non‑refundable.
- Please allow 5–7 business days for the refund to appear on your account after processing.
Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
- If your item arrived damaged, please email us within 48 hours with photos so we can make it right.